Privacy Policy

Introduction

This Privacy Policy describes how Subsidi Malaysia collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. We understand the importance of safeguarding your personal information and have implemented appropriate security measures to ensure your data remains confidential and secure.

Our website provides practical resources on fuel subsidy rationalization, targeted subsidy mechanisms, Bantuan Sara Hidup (BSH/BPR) programme information, and fiscal sustainability strategies. We collect certain information to enhance your experience and improve our services.

Information We Collect

We collect information in several ways to provide and improve our services:

• Personal information you voluntarily provide when registering or contacting us, including your name, email address, and inquiry details
• Usage data automatically collected when you visit our website, including IP addresses, browser type, pages visited, and time spent on each page
• Device information such as device type, operating system, and unique device identifiers
• Referral information from search engines or external websites that direct you to our platform
• Cookies and similar tracking technologies to enhance your browsing experience and remember your preferences

We do not collect sensitive personal data such as financial information, health records, or government identification numbers unless you explicitly choose to share such information for specific purposes.

How We Use Your Information

We use the information we collect for legitimate purposes aligned with our mission to provide educational resources on subsidy reform and fiscal sustainability:

• Delivering and maintaining our website and services to ensure optimal performance
• Responding to your inquiries, feedback, and support requests promptly and professionally
• Improving our content and user experience based on your interactions and preferences
• Conducting analytics to understand how users engage with our platform and identify areas for enhancement
• Sending periodic updates, newsletters, and information about relevant topics related to subsidy reform and fiscal policy
• Complying with legal obligations and responding to lawful requests from authorities

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.

Your Privacy Rights

You have important rights regarding your personal information. We respect your autonomy and provide you with control over your data:

• Right to access: You can request a copy of the personal information we hold about you at any time
• Right to correction: You may request that we correct or update inaccurate or incomplete information
• Right to deletion: You can request that we delete your personal information, subject to certain legal obligations
• Right to opt-out: You may unsubscribe from our newsletters and marketing communications at any time
• Right to data portability: You can request your data in a structured, commonly used format for transfer to another service
• Right to withdraw consent: If you have consented to our use of your data, you can withdraw that consent

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and gather analytics about how our website is used. Cookies are small text files stored on your device that help us remember your preferences and understand your behavior on our site.

We use two types of cookies: essential cookies that are necessary for website functionality, and analytics cookies that help us understand user engagement and improve our services. You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to access certain features of our website.

We do not use cookies for targeted advertising or to track you across other websites. Our cookie usage is limited to improving our own services and providing you with a better user experience on our platform.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption, secure server connections, and restricted access to sensitive data.

While we strive to maintain high security standards, no method of transmission over the internet is entirely secure. We cannot guarantee absolute security, but we continuously update our systems to address emerging threats and vulnerabilities. We encourage you to use strong passwords and maintain the confidentiality of your account credentials.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. When your information is no longer needed, we securely delete or anonymize it.

For analytics data, we typically retain information for up to 12 months. If you request deletion of your account, we will remove your personal information within 30 days, except where we are required to retain it for legal or contractual purposes.

Third-Party Links

Our website may contain links to external websites and resources that are not operated by us. We are not responsible for the privacy practices, content, or security measures of third-party websites. We encourage you to review the privacy policies of any external sites before providing your personal information.

If you click on a link to an external website, that site’s privacy policy will govern how your information is collected and used. We recommend carefully reviewing these policies before interacting with third-party platforms.

Children’s Privacy

Our website is not intentionally designed for children under 13 years of age. We do not knowingly collect personal information from children without appropriate parental consent. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided information to our website should contact us immediately using the details provided below.

International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than Malaysia, including countries that may not have the same data protection laws as your jurisdiction. By using our website, you consent to the transfer of your information to countries outside your country of residence, which may include countries with different privacy standards.

We take appropriate steps to ensure that international transfers are conducted securely and in compliance with applicable data protection regulations.

Policy Changes and Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the “Last updated” date at the top of this page.

Your continued use of our website following any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy regularly to stay informed about how we protect your information.